GAIA

Frequently Asked Questions.

I have forgotten my identifier

Your GAIA identifier is your professional email.

I don't have a GAIA account

To create your GAIA account, please access to My Internet Identity from a Société Générale desktop. The application My Internet Identity can be found from the Group portal or on the Business portal.

I have forgotten my password

To change your password, please access to My Internet Identity from a Société Générale desktop. The application My Internet Identity can be found from the Group portal or on the Business portal.

I have a message "Identifier or password invalid"

  • Given professional email is invalid
  • Given password is invalid
  • You have not created your GAIA account. To create your GAIA account, please access to My Internet Identity from a Société Générale desktop. The application My Internet Identity can be found from the Group portal or on the Business portal.
  • Your GAIA account doesn't have required information to be usable. Please contact your desktop support.

I have a message "Your password has expired."

  • Your GAIA account password has an expiration date which has been reached. To renew your password, please access to My Internet Identity from a Société Générale desktop. The application will automatically ask for password renewal. The application My Internet Identity can be found from the Group portal or on the Business portal.

I can not connect with Inwebo

  • To use Inwebo you should have downloaded the application and register your device on My Internet Identity from a Société Générale desktop.
  • If you do not receive a notification, click on "My device is offline" and generate a temporary password with the application
  • If you got the message "Given password is invalid", the PIN you gave to the application to generate the password were wrong.

Lost or stolen phone

If you have lost your device, don't forget to delete it from the phone list accepted by InWebo Authentication on My Internet Identity application

I have a message "Your account is locked."

  • You have tried to connect to your GAIA account too many times with a wrong password, it has been blocked for a given period (12 hours). To unblock your GAIA account, please access to My Internet Identity from a Société Générale desktop. The application will automatically ask for GAIA account unblocking. The application My Internet Identity can be found from the Group portal or on the Business portal.
  • If you are not the source of these attempts, please warn your security manager as soon as possible.

I have a message "Your account has been locked by an administrator."

  • Your GAIA account has been intentionally locked by a Société Générale manager or administrator. You have to contact your manager to know the reason of this action.

A page appears inviting me to copy the text of an image

  • After too many authentication failures for your account and to avoid blocking it, a confirmation is requested to verify that you are not a robot.
  • If you are not the source of these attempts, please warn your security manager as soon as possible.
  • If you are a robot, 00101010.